pkgame7 Privacy Policy

1. Introduction

pkgame7 ("we," "us," "the platform") operates the pkgame7.win website and its Android app as an online sports betting and gaming service for Pakistan players. When you use pkgame7, we collect certain information about you in order to provide and improve the service, process your PKR deposits and withdrawals, verify your identity, and keep your account secure.

We take your privacy seriously. We do not sell your personal information to third parties. We do not share it with advertisers. We collect only what we genuinely need to run a safe, fair and functional betting platform, and we keep it protected using industry-standard security practices.

This Privacy Policy explains in plain language what data we collect, why we collect it, how long we keep it and what your rights are as a registered pkgame7 user. It applies to all users regardless of whether they access pkgame7 via a desktop browser, mobile browser or the Android app.

2. Personal Data We Collect

When you register and use pkgame7, we may collect the following categories of personal information:

We do not collect sensitive personal data such as biometric information, health records or political views. We do not collect location data beyond the IP address associated with your connection.

3. How We Collect Your Information

pkgame7 collects your personal information through the following means:

• Direct registration: When you fill in the account registration form on pkgame7.win or the Android app, you provide us with your name, contact details, date of birth and initial payment method information.
• Account usage: As you use the platform — depositing PKR, placing bets on cricket or PSL matches, playing slots or live casino games — we record that activity as part of your account history.
• Payment processing: When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, we receive transaction confirmation data from the payment provider sufficient to credit or debit your pkgame7 balance.
• Identity verification: If we ask you to verify your identity, you may submit a copy of your CNIC or other government-issued document. This is stored securely and used solely for verification purposes.
• Support interactions: When you contact us via live chat or email, we retain records of that communication for quality assurance and dispute resolution purposes.
• Automated technologies: The pkgame7 website and app use cookies and similar tracking technologies to collect technical data about your device and session. See Section 7 for full details.

4. How We Use Your Personal Data

pkgame7 uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity and age, and maintain your account profile.
• Service delivery: To process your bets on cricket, PSL, T20, football and esports markets, settle winnings, credit bonuses and deliver all platform features you use.
• Payment processing: To handle your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets in a secure and accurate manner.
• Security and fraud prevention: To detect unusual account activity, prevent unauthorised access, identify duplicate accounts and protect the integrity of the platform and its users.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to enforce the responsible gaming tools you activate, such as deposit limits and self-exclusion.
• Customer support: To respond to your queries, resolve disputes, process complaints and provide the technical assistance you request.
• Legal compliance: To meet any applicable legal or regulatory obligations, including cooperating with authorities in cases of suspected financial crime or fraud.
• Platform improvement: To analyse how users interact with pkgame7 in aggregate so we can improve the product, fix technical issues and develop new features.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, security alerts and, where you have opted in, promotional communications about relevant bonuses or cricket betting offers.

pkgame7 does not use your personal data for automated decision-making that has a significant legal or similarly significant effect on you without human review. Bet settlement is governed by published rules, not individual profiling decisions.

5. Payment Data and PKR Transactions

Because pkgame7 processes real-money PKR transactions, payment-related data requires particular care. Here is how we handle it:

When you make a JazzCash or Easypaisa deposit, pkgame7 receives a transaction confirmation from the payment provider. We store the transaction reference, the PKR amount and the wallet number associated with the transaction. We do not store your full JazzCash or Easypaisa PIN or password — that remains between you and your mobile wallet provider.

For bank transfers and card payments, we store the transaction reference, amount and the last four digits or masked account details returned by the payment gateway. Full card numbers and bank account credentials are not stored on pkgame7 systems.

Withdrawals can only be processed to a payment method previously used to deposit on your account. This is a security measure that protects you against unauthorised withdrawals to third-party accounts.

6. Sharing Your Personal Data

pkgame7 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners and card payment gateways receive the transaction data necessary to complete your deposit or withdrawal. These providers operate under their own privacy policies and are bound by financial data protection obligations.
• Identity verification partners: Where third-party identity verification services are used to confirm your age and identity, we share the necessary documentation with those providers solely for that purpose.
• Casino game providers: Third-party game studios that supply slots, live casino and other games on pkgame7 receive your account reference and bet data in order to deliver the game and settle results. They do not receive your full personal profile.
• Legal and regulatory authorities: pkgame7 will disclose personal data to law enforcement, financial intelligence units or other authorities when legally required to do so or when we have a good-faith belief that disclosure is necessary to prevent fraud, financial crime or harm to others.
• Technical service providers: We use third-party providers for hosting, analytics, customer support tooling and security monitoring. These providers process data on our behalf under contractual data processing agreements and are not permitted to use your data for their own purposes.

Any third party that receives personal data from pkgame7 is required to handle it securely and use it only for the specified purpose. We do not authorise any recipient to further share your data without our consent and a valid legal basis.

7. Cookies and Tracking Technologies

pkgame7.win uses cookies and similar technologies to make the platform function correctly and to improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website.

We use the following types of cookies on pkgame7:

• Essential cookies: These are required for the platform to work. They keep you logged into your account during a session, remember your language preference and enable secure navigation. These cannot be disabled without breaking the platform's core functionality.
• Functional cookies: These remember your preferences such as display settings and recently viewed sports markets, making your experience more convenient on return visits.
• Analytics cookies: We use anonymised analytics data to understand how users navigate pkgame7 — which pages are visited most, where users encounter issues and how betting features are used. This data is aggregated and not linked to individual user profiles in a way that identifies you personally.
• Security cookies: These help us detect suspicious activity such as login attempts from unusual locations or devices and protect your account from unauthorised access.

pkgame7 does not use third-party advertising cookies or retargeting pixels. We do not allow external advertising networks to place cookies on pkgame7.win.

You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect your ability to log in and use the platform normally. The pkgame7 Android app uses equivalent technologies to cookies for session management and analytics on mobile devices.

8. How We Protect Your Data

pkgame7 applies technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure. These measures include:

• TLS encryption for all data transmitted between your browser or app and pkgame7 servers.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Access controls that restrict which pkgame7 staff can view personal account data, limited to those who need it to perform their role.
• Regular security monitoring and intrusion detection on platform infrastructure.
• Two-factor authentication options for account login to give you an additional layer of protection.
• Secure, access-logged storage for identity verification documents.

While we take every reasonable precaution to protect your data, no online system can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your pkgame7 account and do not share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately via live chat.

9. How Long We Keep Your Data

pkgame7 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Below is a general guide to our retention practices:

• Active account data: Retained for the full duration your pkgame7 account is open and active.
• Betting and gaming history: Retained for a minimum of five years after the relevant transaction to support dispute resolution and audit requirements.
• Payment and financial records: Retained for a minimum of five years in line with standard financial record-keeping practices.
• Identity verification documents: Retained for the period your account is active plus five years after closure, to support any post-closure legal or regulatory obligations.
• Support communications: Retained for three years from the date of the relevant interaction.
• Closed accounts: After account closure, we retain the minimum data necessary to comply with legal obligations, prevent fraud and respond to any subsequent legal claims. Non-essential data is deleted or anonymised.

If you request deletion of your personal data and there is no overriding legal obligation to retain it, pkgame7 will action that request within a reasonable timeframe. See Section 10 for how to make such a request.

10. Your Rights Regarding Your Personal Data

As a pkgame7 user, you have the following rights in relation to your personal information. To exercise any of these rights, contact our support team via live chat or at [email protected].

pkgame7 will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before actioning a request to ensure we are releasing or modifying data only to the legitimate account holder.

11. Minors and Under-18 Policy

pkgame7 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the user is 18 years of age or older, and we conduct age verification as part of our account management process.

If we discover or have reason to believe that personal data has been collected from a user under 18, we will close that account immediately, return any deposits made via the original payment method where reasonably practicable, and delete the associated personal data without undue delay.

If you believe a minor has registered an account on pkgame7, please notify us immediately at [email protected] so we can investigate and take action promptly.

12. Changes to This Privacy Policy

pkgame7 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered users via email or a notice displayed on the platform.

We encourage you to review this Privacy Policy periodically. Continued use of pkgame7 after an updated policy has been published constitutes your acceptance of the changes. If you disagree with any changes, you should stop using the platform and contact our support team regarding your account.

13. Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or the way pkgame7 handles your personal data, please get in touch. Our support team is available around the clock via live chat on pkgame7.win and the Android app.